Your information

Who we are

Billski is the trading name of William George Clark, a sole trader (entreprise individuelle) registered in France (SIREN 814 435 699), at 322 Route de l’Élé, 74110 Montriond, France.

If you want to know what we hold about you, or want it deleted, email bonjour@billski.co.uk and we will sort it.

When you enquire

The enquiry form asks for your name, email, WhatsApp number, the dates you are thinking of, how many of you there are, your level and anything you want to tell us. We need it to answer you properly and to plan the lesson.

It goes into our booking system, where it stays as your client record. Your instructor sees the parts that help them teach you well: your level, your history with us, and any notes you have given us.

The form also records the web address that brought you to us, so we know which advert or search worked. That is kept with your enquiry, not shared with anyone.

Calls and messages

Calls to our business number are not recorded. We log the time, how long it lasted and the number, and attach that to your record so we know we have spoken. The greeting says a call may be recorded because French law expects that notice, but recording is switched off.

WhatsApp and text messages to our business number are saved against your record, so whoever picks it up next knows what was already said. Messages to an instructor’s personal phone are not.

Photos and video from lessons

Instructors often take photos or a short video during a lesson. We store them in our own Google Drive, keep them with your record and share them back with you.

We will not put them on the website, on Instagram or in an advert unless you have said yes to that specifically. The enquiry form asks the question, and your answer is shown to your instructor before the lesson.

For children in the Gorilla Gang, that yes has to come from a parent or guardian. If you change your mind, tell us and we will take them down.

Instructor voice notes

After a lesson an instructor may send us a voice note about how it went. We turn it into text automatically using OpenAI, and keep the text on your record so the next lesson picks up where the last one left off. These notes can mention you by name.

The snow report

If you sign up, we email you through the season, roughly monthly between September and February: conditions, what the mountain is doing, occasionally an offer. We record that you said yes and when.

Every email has an unsubscribe link, and you can also just reply and ask. We do not add you because you enquired or took a lesson. You have to ask for it.

Paying

We will tell you how to pay when we confirm your lesson. However you pay, we do not see or store your card details — only that the payment arrived and for how much.

Cookies

This website sets no cookies. There is no analytics script and no advertising pixel, which is why you are not being asked to accept anything.

One small exception, and it is not a cookie: if you arrive from an advert, your browser holds the campaign tag for the rest of that visit so the enquiry form can tell us which advert brought you. It is gone when you close the tab.

Who else touches your information

We use ordinary business tools rather than building our own. Each one only gets what it needs to do its job.

How long we keep it

If you enquired and never booked, we keep the enquiry for two years and then delete it.

If you have skied with us, we keep your record for six years, because accounts records have to be kept that long.

Lesson photos and video we keep for three years, or until you ask us to remove them, whichever comes first.

Your rights

You can ask what we hold, ask for a copy, ask us to correct it, or ask us to delete it. You can withdraw consent for the newsletter or for photos at any time. Email bonjour@billski.co.uk and we will do it, normally within a month.

If you are unhappy with how we have handled it, you can complain to the French data protection regulator, the CNIL, or to the regulator in your own country.

Information leaving Europe

Some of the tools above are American. Where information reaches the United States, it does so under the standard contract terms the law provides for, which those providers sign up to.

Changes

We will update this page when what we do changes, and the date at the top will change with it. It was last updated on 14 September 2026.

This is a plain-English description of how a small ski school handles your information. It is not legal advice.